Shipping & Deliveries

Domestic Shipping is on Us!

Once you have completed your purchase, your order will be processed in 2-3 business days. We will send you an email with your tracking number.

You may check the status of your shipment at: Canada Post

Shipping times will vary, usually between 3-7 business days. If you are outside any capital city, or located in rural or remote areas, please add 2 days to delivery time.

Please note that for international orders we are not responsible for any customs, duties and taxes.

Exchanges & Returns

Customer satisfaction is our priority! We want you to be happy with your purchase, so we recommend that you consult our sizing charts before ordering.  If you are still unsure, please feel free to email us your questions at:

You may return your item within 14 days of receiving it for an exchange or store credit. (some exceptions* apply. See below). To return an item please follow the following steps:

- All of the returned items must be unworn, unwashed and in their original condition with all tags attached.

-Pack and seal the item in the original package, if possible.  

-Send the package to Prudence, 155 Craig Street, Duncan, BC,  V9L 1V8, Canada (We recommend insured, traceable shipping as we are not responsible for lost packages we did not ship).

-Include a clear note with the return (including your name and email address)  explaining why the item was returned and specify your preference for an exchange in another size or a store credit to purchase another item.

After 14 days we are not able to exchange any items. If you live outside of Canada, please email us to discuss return/exchange options.

*Unfortunately, we cannot offer returns on the following items: Sale Items, Cosmetics, Skincare Products, Hair Products, Intimate Apparel, 'Final Sale' Items.  We are not responsible for return shipping costs.

Come and visit

155 Craig Street

Duncan, Canada

Mon - Fri, 9am - 5pm

Saturday, Closed

Sunday, 9am - 5pm